![]() ![]() We decided on Lightspeed, but discovered they didn't have a clear roadmap for Apple Pay, and so we went with our second choice, Shopkeep. When we first opened, we explored over a dozen Point of Sale systems including Revel, Shopkeep, Vend, Lightspeed Retail, Square, and several others. We've been open a little over three years. On top of this, I have integrated a third party application called Service Reign to manage emails to customers post job to glean customer feedback. With LS retail being cloud based, I can even send a tech out onsite with and iPad and a Mobile Payment device and invoice, take payment and close a job before the tech leave customer site. ![]() Work orders can be colour coded to show where jobs are up to, and we keep all customer notes in the system. Lightspeed retail also integrates easily into our Tyro POS system, making credit card payments easy and accurate, no fear of adding or worse, leaving a zero off of the bill. We used to keep manual systems in place to keep track, but these have been retired.Ĭustomer management is excellent, keeping track of who owes what and what customer has how much on deposit for special orders. Inventory management is completely accurate, and keeping track of special orders for customers is a breeze. Isn't as big a deal as I thought it would be) (As as work around, we simply left LightSpeed Onsite running side by side to Retail, and refer back only occasionally to Onsite. Actually turned out there was some Workorder data that wouldn't migrate, but the upside to move to retail outweighed this by a long way. I did a LOT of research before the move to ensure we could take our Onsite Data over. We migrated from Lightspeed Onsite to Lightspeed retail nearly a year ago now, and the move has been fantastic. Lightspeed Retail Changed the way we run out business Customer success is horrible and not good at communicating. The company organization is flat out horrible. To find out that account manager was let go from the company and they didn’t bother to assign us a new one. This is after 6 months of trying to get a hold of him as that was the only way to cancel. Said we had to be through the account manager who wouldn’t get back to us. Tried to cancel as they didn’t hold up their end of the deal. No help at all and ended up telling me they don’t do that. Salesman told me we could integrate old gift cards and they would help walk us through the transition. All they said is it was part of the contract. Started billing me before we received are POS equipment. Spent $3k and tons of time and just cancelled it was so bad. The onboarding process is painful and they take no accountability for their own issues. Couldn’t get off the ground after 1 year of getting tossed around the company to make sure we had everything set up properly. ![]()
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